The stages of the meditation process from pre-emptive mediation through to post-investigation support
Discover how mediation has moved beyond being a last-resort option to become a strategic approach to stop workplace conflicts from escalating and rebuild relationships.
Our expert mediation team will take you through the complete mediation process, from early intervention to restoring relationships after an investigation, helping you choose the right approach at every stage of workplace conflict.
What You'll Learn
In this comprehensive webinar, Melanie, Samantha and Tanya discuss when mediation is the most effective approach to resolving workplace conflict. The panel explores the critical importance of early intervention strategies and how mediation can be strategically used as an alternative to formal investigations.
Distinguish between mediation and facilitated discussions, understand the roles of managers and HR in preventing conflict escalation, and discover how restorative mediation can rebuild relationships after an investigation.
In this webinar, we’ll show you practical ways to assess conflict severity and explore a range of resolution options – including culture reviews, conflict coaching, and mediation – while helping you decide which approach works best. You’ll also discover how to measure success beyond formal agreements and foster psychologically safe mediation spaces.
Key Topics Covered
- Early intervention strategies – the importance of addressing interpersonal disputes before they escalate into formal complaints.
- Mediation vs. other resolution processes – then to choose mediation over investigations, culture reviews, or conflict coaching.
- Distinguishing mediation from facilitated discussion – understanding the key differences and appropriate applications.
- Restorative mediation post-investigation – how to rebuild working relationships and restore trust after formal processes.
- Role of managers and HR in conflict prevention – practical techniques for direct feedback and early intervention.
FAQs
Who is this video for?
- HR professionals, people managers, workplace investigators, and anyone responsible for managing interpersonal conflict in organisations.
- Those seeking to implement early intervention strategies and develop more nuanced approaches to workplace dispute resolution.
- Mediators and conflict coaches will gain insights into best practices for restorative processes.
- Senior leaders will understand how to create cultures that proactively address conflict.
- Employee relations specialists, union representatives, and workplace consultants who want to expand their toolkit beyond traditional investigation approaches and learn when mediation can be most effectively deployed.