Triage: Early Intervention for Handling Complaints
When an employee raises a workplace complaint, the first step you take is critical.
The earlier a complaint is appropriately assessed, the faster will be resolved.
Learning how to “triage” a complaint effectively will teach you how to determine if it’s office gossip or a genuine complaint, and determine if the best response is a formal discussion, mediation, preliminary assessment, investigation, or a broader culture review.
Our standard in-house training half day rate or 1.5 hour rate applies to run this course at your premises for up to 20 people. Please note, depending on your requirements and location, additional charges may also apply.
Training Objectives
- Clarifying complaints while caring for the complainant
- Assessing the complaint against policy
- Assessing and managing risk
What is the best response?
- Understanding challenges specific to sexual harassment
- Informal options
- Formal options
Managing risks:
- Including bullying claims, unfair dismissal, adverse action.
Suitability
This course has been designed for HR professionals and managers who receive complaints will benefit honing their skills to forecast and select which course of action is respectful, fair and fit for purpose.
- HR professionals
- Managers
- Compliance officers
Durations
3.5 hours
Theo Kapodistrias
Chat with authors
Worklogic has put together a series of audio chats with the authors, discussing hot topics covered in the book including digital evidence, investigating senior employees, #Metoo and trauma-informed practice and the obligations for employers to investigate allegations of bullying.
