Contact Officer Training
Building the knowledge and skills of those assisting people who seek support
Contact Officers need to give advice, explain an organisation’s policies and processes and refer employees for help and support. They empower those seeking help with advice while staying impartial and practicing self-care.
Learn how to be a trusted sounding board, recognise and address issues with confidence, and find appropriate outcomes for everyone involved.
Our standard in-house training half day rate or 1.5 hour rate applies to run this course at your premises for up to 20 people. Please note, depending on your requirements and location, additional charges may also apply.
Topics covered
- What does a Contact Officer do?
- Know your policies, procedures, and the legal context
- Managing risks and confidentiality
- Relevant definitions of inappropriate behaviour
- Five essentials of effective complaint management
- Dealing with challenging emotions
- Maintaining personal boundaries
Suitability
This training will give team, business and HR leaders skills to become a trusted and knowledgeable contact officer who can support colleagues with their options and alternatives.
- Contact officers
- Managers
- HR professionals
Durations
Theo Kapodistrias
Chat with authors
Worklogic has put together a series of audio chats with the authors, discussing hot topics covered in the book including digital evidence, investigating senior employees, #Metoo and trauma-informed practice and the obligations for employers to investigate allegations of bullying.
