Contact Officers
Contact officers need to be confident to give advice, to refer employees for help and support, and to explain the organisation’s policies and processes. A Contact Officer plays an important role, and they are often on their own.
In this course, Contact Officers learn how to recognise and address issues in ways that avoid escalation of disputes, support their colleagues and find good outcomes for everyone involved.
Our standard in-house training half day rate or 1.5 hour rate applies to run this course at your premises for up to 20 people. Please note, depending on your requirements and location, additional charges may also apply.
Topics covered
- The 5 essential elements to effective complaint management
- Understanding discrimination, sexual harassment, victimisation, bullying and other inappropriate behaviours
- Options for responding to complaints
- Understanding your role as Contact Officer: Maintaining your boundaries
- Dealing with distressed, dissatisfied or manipulative people
- Looking after yourself
Suitability
- Contact officers
- Managers
- HR professionals
Durations
Theo Kapodistrias
Chat with authors
Worklogic has put together a series of audio chats with the authors, discussing hot topics covered in the book including digital evidence, investigating senior employees, #Metoo and trauma-informed practice and the obligations for employers to investigate allegations of bullying.
