Post-Investigation Support
Repair working relationships and affirm your expectations post-investigation
When a complaint of workplace misconduct is made, pre-existing risks and damage start to emerge. Most employers act swiftly to address the reported misconduct directly, but do not implement post-investigation support strategies to repair fractured working relationships and help the team move forward productively and positively.
After the complaint, investigation and (sometimes) disciplinary action, it’s common to see:
- Confidentiality considerations stopping the employer from telling the team members what has been done as a result of the misconduct, causing confusion, frustration and damaged morale
- One employee has resigned, been terminated or been moved to a different role
- The complainant and and the person who was accused of misconduct are still expected to work together
- Divided loyalties have emerged – some employees support the complainant and others support the respondent
- Employees resent a manager or the employer for what they perceive to be a breakdown in values and behaviour
- New inappropriate behaviour starts, such as gossiping or undermining the manager.
Post-Investigation Support
The reporting of a complaint and subsequent investigation are the first essential steps to address bad behaviour in the team. You must then work with your employees to help them to:
- understand what has happened (while preserving confidentiality and privacy of the participants)
- understand their own reactions to the conflict or complaint
- remember the employer’s expectations of them as professionals
- affirm the values that guide their work
- sometimes, to work together to define the new ‘ground rules’ of how they will treat each other in future.
Our Approach
Worklogic can tailor activities and interventions which enable your team to work through what has occurred, and move forward. These are varied and specific to the situation, but they are always positive and future-focused.
We have created and delivered activities such as:
- A facilitated discussion with the team, to understand and reflect on what has occurred
- One-on-one meetings with employees to allow them to ask questions about the investigation process, and to hear some of the outcomes
- Undertaking a smartphone-enabled team-building program based on mindfulness and building resilience
- Coaching for a manager who had struggled to manage consistently throughout the process
- Designing creative and fun team-building activities for a team.
Worklogic is a fully- functioning hybrid workplace and can provide services in person or via video conference. Worklogic is compliant with any current public health orders and is committed to prioritising the health and safety of staff and clients.
Worklogic’s consultants have extensive experience working with dysfunctional, conflicted and distressed teams. Our approach is sensitive and caring, while maintaining the employer’s standards and expectations.
We will work collaboratively with you to design and deliver interventions, so that everyone can regain their productivity and enjoyment of work.
I engaged with Worklogic to provide confidential and professional coaching to a senior staff member. They were approachable, professional and accountable. The staff member reported that they felt they had developed and matured in a supported and structured way that was person centred and appropriate for where they were at.
Chloe Keogh
Worklogic helps Australian employers promote positive workplace behaviour and resolve conflict and complaints fairly and respectfully.
Mathias Hermansen
From my first contact with Worklogic I was impressed by their responsiveness and professionalism. They were patient and empathetic in a difficult situation. If I needed this service again, I wouldn’t hesitate to engage Worklogic.
Sue Rolland
Worklogic are very professional to deal with and their reports are drafted very concisely and clear. I was very pleased with the Worklogic investigation and would highly recommend them.
Tony Barr
The Worklogic team were respectful, thorough and generous with their time and guidance. I would highly recommend their services, particularly where there is a heightened need for a trusted, independent view. Clear communications and willingness to field a large number of questions from team members contributed to reaching a fulsome outcome at such a challenging time.
Leanne Lawrence
The training that Worklogic ran for us on Professional Conduct was informative and engaging. The consultant was very knowledgeable and the team were extremely easy to work with when making arrangements.
Lex Cran
Worklogic’s combination of professionalism and values make them a compelling and trusted service provider. We have engaged Worklogic for policy development, training and mediation and on all occasions have found them highly effective in achieving a sustainable outcome for Justice Connect and our staff.
Fiona MacLeay
My team recently had the pleasure of participating in an exceptional Workplace Investigation Training program with Worklogic. Jason’s expertise and wealth of experience was obvious. His deep knowledge of workplace dynamics, legal considerations, and investigative techniques created a learning environment that was both engaging and enlightening.
Dane Bates
Workplace Services & Support
