Most evidence in a workplace investigation is collected through participant interviews.
Effective interview technique is crucial in workplace investigations because it ensures the gathering of clear, reliable, and legally defensible evidence, prevents errors in the investigation process, and upholds procedural fairness for all involved. Adopting a structured, objective, and trauma-informed approach minimizes the risk of re-traumatising participants and avoids compromising the investigation’s integrity,
This Essentials training breaks down the interviewing process, so participants understand how conversation management and proper recording are critical to fair and thorough investigations.
Build your interview confidence by learning how memory works, how to aid recall and how to probe and test verbal content in a challenging environment.
What will I learn?
- How memory works and why this is important
- Interview preparation and planning
- Active listening and questioning techniques
- Conversation management
- The use of timelines
- Interview recording methods
- Dealing with difficult interviews
Presented by Worklogic director Jason Clark.
This course is presented online (AEST). Course duration: 2 hours