Restorative Practice
Repairing workplace relationships after conflict
Restorative practices are useful to mend and reinvigorate workplace relationships that have been adversely affected by poor conduct by team members or an organisation’s flawed management of an issue.
While the needs of the people who have experienced harm are prioritised, the goal is for those involved to build understanding, repair working relationships and move forward.
Restorative practices can be used as an initial response to a workplace complaint, to team dysfunction or in the aftermath of an investigation.
Restorative processes follows similar principals to mediation – they are confidential and future focused.
Restorative Practice in the Workplace
When used as an alternative to workplace investigation, a restorative process enables the complainant/s to be heard, the respondent to understand and show remorse for the impacts of his/her conduct, and for the parties to discuss how to rebuild their working relationship.
This approach can also assist your organisation to consider if systemic issues contributed and make changes to prevent recurrence.
Utilising independent restorative practices can:
- Enable the parties to consider their future working relationship and agree on ways to work together
- Allow a complainant to suggest organisational changes that reduce the risk of future misconduct
- Be invaluable when your organisation needs to prioritise communication
- Enhance organisational trust
Our Approach
Restorative practices are invaluable when your organisation needs to prioritise communication, connection and repair as necessary steps to build a psychologically safe workplace.
The Restorative Practice team at Worklogic are experienced, accredited, and skilled at working with people to resolve disputes in a cost-effective and fair manner.
Our process is confidential, balanced and impartial.
Our first step is to discuss with you whether a particular workplace situation is suitable for a restorative process.
Once agreement is reached to participate in the restorative process, we will:
- Arrange to meet the participants separately to understand the issues and to explain the process
- Bring the participants together to outline their concerns and engage in facilitated discussion
- Encourage them to understand the issues from each other’s perspective
- Ensure neither participant feels disadvantaged, so that they can properly engage in fair and equal discussions and negotiations
- Encourage them to explore a restorative solution
Our approach gives participants the opportunity to resolve their differences in a structured, fair and neutral environment. At the end of the restorative process, everyone involved is better able to manage working relationships.
This is why clients trust us to mediate conflict in their workplaces.
From my first contact with Worklogic I was impressed by their responsiveness and professionalism. They were patient and empathetic in a difficult situation. If I needed this service again, I wouldn’t hesitate to engage Worklogic.
Sue Rolland
The Worklogic team were respectful, thorough and generous with their time and guidance. I would highly recommend their services, particularly where there is a heightened need for a trusted, independent view. Clear communications and willingness to field a large number of questions from team members contributed to reaching a fulsome outcome at such a challenging time.
Leanne Lawrence
Worklogic’s combination of professionalism and values make them a compelling and trusted service provider. We have engaged Worklogic for policy development, training and mediation and on all occasions have found them highly effective in achieving a sustainable outcome for Justice Connect and our staff.
Fiona MacLeay
The training that Worklogic ran for us on Professional Conduct was informative and engaging. The consultant was very knowledgeable and the team were extremely easy to work with when making arrangements.
Lex Cran
Storm from Worklogic conducted a Phase 1 review recently for us related to a time sensitive matter. Storm was very responsive. Storm commenced and completed the investigation without delay; and I was very pleased with the support and assistance Storm provided during the process ensuring all parties were provided an opportunity to outline their concerns and points of view.
Donna Smith
Worklogic helps Australian employers promote positive workplace behaviour and resolve conflict and complaints fairly and respectfully.
Mathias Hermansen
Worklogic recently conducted a workplace investigation for us, and I was thoroughly impressed with the professionalism and industrial relations expertise they brought to the process. Senior Consultant Storm Carnie managed the investigation with exceptional skill, and her approach was methodical, transparent, and highly considerate of all parties. The investigation was conducted with a level of thoroughness and clarity that gave me great confidence in the outcomes. I felt supported throughout, and the process was handled with integrity and respect. I would not hesitate to engage Worklogic again should the need arise.
Brad Armstrong
I engaged with Worklogic to provide confidential and professional coaching to a senior staff member. They were approachable, professional and accountable. The staff member reported that they felt they had developed and matured in a supported and structured way that was person centred and appropriate for where they were at.
Chloe Keogh
My team recently had the pleasure of participating in an exceptional Workplace Investigation Training program with Worklogic. Jason’s expertise and wealth of experience was obvious. His deep knowledge of workplace dynamics, legal considerations, and investigative techniques created a learning environment that was both engaging and enlightening.
Dane Bates
Worklogic are very professional to deal with and their reports are drafted very concisely and clear. I was very pleased with the Worklogic investigation and would highly recommend them.
Tony Barr
Workplace Services & Support
