Whether you need to conduct interviews in an in-house workplace investigation, or an important conversation with an employee, knowing how to elicit the most reliable information through investigative interviewing, and how to record the information gathered, is crucial.
- Typed, handwritten or audio recording?
- How to take good notes
- Issues that arise during interviews
- Practical exercises in effective note-taking
- Record keeping, retention and regulation
- Why investigative interviewing is so important
- Barriers to communication
- Memory and how it works
- What is a conversation?
- What is telling?
- What is listening?
- Types of witnesses
Cost: $325.00 inc GST
Duration: 2 hours