Workplace Mediation
Mediating workplace conflict between employees
Healthy conflict exists in most workplaces as employees debate and learn from each other’s different perspectives, disagree with respect and collaborate. Other types of conflict, such as bullying, harassment, discrimination, gossiping and undermining are damaging to the workplace. If unacceptable behaviour is ignored, it can damage morale, reduce productivity and lead to increased costs and legal issues for your organisation.
Independent Workplace Mediations
Mediation is a voluntary, confidential discussion by the relevant people about the issues in dispute, managed by an independent mediator. The discussion gives the participants an opportunity to be heard, and to hear what each other has to say. Effective workplace mediation will move employees away from hostility, and encourage them instead to engage in rational dialogue and work towards generating solutions. Check out our frequently asked questions on mediation for more information.
Bringing in an external, independent workplace mediator can help you:
- Tackle the molehill before it becomes a mountain
- Reduce the likelihood that employees will make external or legal complaints
- Assist your employees to be responsible for their own behaviour and their working relationships
- Improve team effectiveness, morale and productivity, and encourage mutual respect
- Demonstrate to employees and stakeholders that concerns are taken seriously.
Our Approach
The mediators at Worklogic are experienced, accredited, and skilled at working with people to resolve disputes in a cost-effective and fair manner. Our process is confidential, balanced and impartial.
Our first step is to discuss with you whether a particular workplace conflict is suitable for mediation. Once agreement is reached to participate in the mediation, we will:
- Arrange to meet the participants separately to understand the issues and to explain the process
- Bring the participants together to outline their concerns and engage in facilitated discussion
- Encourage them to understand the issues from each other’s perspective
- Ensure neither participant feels disadvantaged, so that they can properly engage in fair and equal discussions and negotiations
- Encourage them to explore resolution.
Worklogic is a fully- functioning hybrid workplace and can provide services in person or via video conference. Worklogic is compliant with any current public health orders and is committed to prioritising the health and safety of staff and clients.
Our experienced mediator guides the discussion and encourages those involved to find a mutually acceptable resolution to the issues raised. The mediator sets and manages a fair process, so that the discussion remains respectful and future-focused.
It is important to understand that an outcome is not imposed on the participants. A dispute can only be resolved in mediation if the participants agree. The participants are encouraged – but not forced – to reach agreement. If they are unable to reach an agreement that they can live with, they will at least have a better understanding of each other’s perspectives.
Our approach gives employees the opportunity to resolve their differences in a structured, fair and neutral environment. At the end of the process, everyone involved is better able to manage working relationships, whether or not an agreement is reached.
This is why clients trust us to mediate conflict in their workplaces.
My team recently had the pleasure of participating in an exceptional Workplace Investigation Training program with Worklogic. Jason’s expertise and wealth of experience was obvious. His deep knowledge of workplace dynamics, legal considerations, and investigative techniques created a learning environment that was both engaging and enlightening.
Dane Bates
I engaged with Worklogic to provide confidential and professional coaching to a senior staff member. They were approachable, professional and accountable. The staff member reported that they felt they had developed and matured in a supported and structured way that was person centred and appropriate for where they were at.
Chloe Keogh
Worklogic are very professional to deal with and their reports are drafted very concisely and clear. I was very pleased with the Worklogic investigation and would highly recommend them.
Tony Barr
The Worklogic team were respectful, thorough and generous with their time and guidance. I would highly recommend their services, particularly where there is a heightened need for a trusted, independent view. Clear communications and willingness to field a large number of questions from team members contributed to reaching a fulsome outcome at such a challenging time.
Leanne Lawrence
The training that Worklogic ran for us on Professional Conduct was informative and engaging. The consultant was very knowledgeable and the team were extremely easy to work with when making arrangements.
Lex Cran
From my first contact with Worklogic I was impressed by their responsiveness and professionalism. They were patient and empathetic in a difficult situation. If I needed this service again, I wouldn’t hesitate to engage Worklogic.
Sue Rolland
Worklogic helps Australian employers promote positive workplace behaviour and resolve conflict and complaints fairly and respectfully.
Mathias Hermansen
Worklogic’s combination of professionalism and values make them a compelling and trusted service provider. We have engaged Worklogic for policy development, training and mediation and on all occasions have found them highly effective in achieving a sustainable outcome for Justice Connect and our staff.
Fiona MacLeay
Workplace Services & Support
